Why choose ETA?

A fanatical approach to customer support

An unparalleled experience based on trust, transparency, and attention to detail.

Our market research reveals that fewer than half of transit agencies are satisfied with their ITS provider. No, it’s not the technology that is to blame, but rather it’s the customer service they receive once the new system is in place. But service issues are nothing new. Odds are, that during the pitch, these same dissatisfied customers were pitched on the superior nature of the provider’s customer support. The truth is, that when a new system goes live, the focus often turns to the next opportunity; leaving existing customers begging for attention. We don't do that. Which is why we make it a point to provide each customer with after-sale support, features like transit analytics, traveler information system documentation... (which we list below).

Actually, we think we’ve solved the service issue and we’ve never lost a customer due to poor support.

When you choose ETA as your transit partner, here’s what you get for after-the-sale support:

Dedicated customer experience advocate
  • Conducts transit analysis by proactively analyzing your system every day and looks for potential issues
  • Prepares weekly performance transit analytics reports
  • Serves as your go-to contact for service issues or questions
Weekly customer satisfaction calls
  • Scheduled calls with ETA project team to discuss any questions or concerns
Online help portal with:
  • System documentation (including traveler information system documentation)
  • Tutorial videos
  • Tips and tricks
  • Online issue reporting with progress tracking
Ongoing training:
  • On-site training
  • Online webinars
  • Supplemental online training
Comprehensive warranty
  • The industry’s best warranty (ask us for details about this)
Go-to-market support materials:
  • Posters
  • Flyers
  • Website integration
  • ... and more
Direct access to senior management
  • Need an immediate resolution, call the CEO or president directly
24 / 7 / 365 support
  • Online helpdesk
  • Telephone
  • Email