Installation and Field Service Specialist

Location: Boca Raton, FL

Position Summary

As a Technology Installation and Field Service Specialist you will provide on-site installations and technical support for ETA’s transit technology and equipment. You will be responsible for diagnosing and resolving technical problems with the onboard computer’s hardware, wiring, electrical systems, audio components, and software. This includes performing regular maintenance and software updates to ensure the system’s reliability.

Why Work at ETA Transit?

ETA Transit offers a fun, flexible, family-oriented work environment. We have great teams, development and training, and exciting opportunities to build your knowledge and skills. For a driven professional, there are numerous pathways to advance your career.

Benefits

Competitive salary and benefits package.
Opportunity to work on cutting-edge transit technology projects
Flexible work arrangements
Collaborative and supportive work environment

Essential Duties and Responsibilities

Performs on-site installations and technical support at customer facilities representing ETA with professionalism and courtesy
Installs onboard computers and peripherals such as passenger counting sensors, digital signs, and audio systems on transit buses
Implements effective solutions to address complex technical issues, ensuring minimal downtime and disruption to the customer’s operation
Delivers high-quality repairs and maintenance that exceed customer expectations
Demonstrates leadership and champions continuous improvement of the field support team
Liaises between the customer, installation team, and internal project management team
Coordinates with shipping department to reduce incomplete shipments and late shipments

Qualifications

The ideal candidate is an energetic and self-motivated individual looking to advance their skill sets in fun and challenging environments. The requirements listed below represent the knowledge, skill, and ability required.

5+ years of experience with electronics and computer systems
3+ years of experience in automotive installations
Hands on experience installing DC devices and audio-video equipment. Fundamental understanding of electrical systems (comfortable using DC troubleshooting devices and power supplies) and familiarity with wiring vehicle electronics
Demonstrates advanced troubleshooting techniques and problem-solving abilities
Maintains a clean driving record to ensure insurability
Provides excellent customer service, ensuring user satisfaction and resolving issues promptly
Possesses a strong understanding of hardware components, operating systems, networking protocols, and software applications
PC skills (experience using MS Windows, MS Office applications, and basic networking concepts)
Fast learner and able to work in a fast-paced environment
Must be extremely detail-oriented
Ability to travel up to 75% in the USA

How to Apply

Ready to join the ETA Transit team? Here’s what you need to do next:

Prepare a cover letter
Provide a current resume
In a separate document, answer the following questions:
- What factors do you consider the key to a successful technical support experience?
- What is one of your most significant support successes to date?
- Why are you the best candidate for this position
Bundle all three components into an email, and send it to jobs@etatransit.com

Direct applicants only. No recruiting agencies please.

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