Senior Technical Support Representative

Location: Remote

Position Summary

ETA is seeking a highly skilled and experienced Senior Technical Support Representative to join our dynamic team. As a key member of our technical support department, you will be responsible for providing exceptional technical assistance to our clients, ensuring their seamless use of our transit technology solutions.

Why Work at ETA Transit?

ETA Transit offers a fun, flexible, family-oriented work environment. We have great teams, development and training, and exciting opportunities to build your knowledge and skills. For a driven professional, there are numerous pathways to advance your career.

Benefits

Competitive salary and benefits package.
Opportunity to work on cutting-edge transit technology projects
Flexible work arrangements
Collaborative and supportive work environment

Essential Duties and Responsibilities

Actively discuss, understand, and respond to customer issues requiring technical system knowledge.
Work with development team to resolve customer hardware and software issues which may involve travel to customer sites.
Replicate customer problems in lab environment or in the field. Assist technical team to drive to a technical root cause analysis and an ultimate fix.
Configure customer systems. Prepare system for various test phases.
Update technical documentation. Modify and customize technical and maintenance manuals to meeting individual needs of each customers installation.
Serve as a subject matter expert for our products and services, providing guidance and training to clients.
Collaborate with other departments to gather information and resolve technical issues efficiently.
Maintain accurate records of all technical support interactions, including troubleshooting steps and resolutions.
Continuously update your technical knowledge to stay abreast of industry trends and advancements.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Minimum 5 years of experience in technical support or a similar role.
Strong understanding of transit technology systems and operations.
Excellent troubleshooting and problem-solving skills.
Proficiency in various operating systems, software applications, and networking protocols.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Proficient in IP computer networking with the ability to configure and/or replicate customer problems.
Knowledge of and experience with various Microsoft Windows and Linux operating systems.

How to Apply

Ready to join the ETA Transit team? Here’s what you need to do next:

Prepare a cover letter
Provide a current resume
In a separate document, answer the following questions:
- What factors do you consider the key to a successful technical support experience?
- What is one of your most significant support successes to date?
- Why are you the best candidate for this position
Bundle all three components into an email, and send it to jobs@etatransit.com

Direct applicants only. No recruiting agencies please.

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