ETA Transit Survey

What’s your take on transit? Take the survey!

Welcome to ETA Transit’s annual survey page. Every year, we poll thousands of transit operations across the United States on various topics relevant to the industry’s current state. We also poll public transit users on similar subjects to present viewpoints from both sides—riders and agencies. The results of these surveys are provided free of charge via email and social media to any interested party. It’s our way of contributing to a positive dialog about the market and the driving factors influencing critical decisions.

February 2022 topic: Customer Service

we’re looking to understand the dynamic between transit technology providers and agency, and how the expectations of customers may differ from supplier. We want to understand how you resolve issues, where you spend your time, and ultimately whether the issue is one of technology shortcomings or human error.

March 2022 topic: Technology Adoption

We examine the strategies and pitfalls transit agencies may face when adopting new technology or processes. We want to understand where friction exists and what roles a vendor can play to encourage participation and create ‘buy in.’

April 2022 TOPIC: All-in-one vendor vs. multiple vendors

In this survey explore industry preference for vendors—specifically whether transit agencies prefer “one-stop shop” vendors or multiple “specialized” partners.

May 2022 TOPIC: Vendor partnership

In this survey, we are looking to understand which factors most directly impacted your decision-making process for your most recent transit technology purchase.

June 2022 topic: RFP production

This question explores the subject of RFP creation—specifically the processes and challenges your team encounters whenever it develops that all-important procurement document.

July 2022 topic: VOIP communication

This question explores the subject of VOIP communication within a transit environment. Have you heard about it and which factors may influence whether you pursue this technology for your operations.

August 2022 topic: Driver performance

This question explores potential roadblocks that can affect driver adoption of new technology.

September 2022 topic: Revenue

This question explores how transit agencies earn revenue when fares don’t cover expenses.

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