What ETA customers say about the work

The implementation team stayed with us through every step. When questions came up on the vehicles, we had someone who understood our operation, not a ticket number.

Support has been the difference. We can reach a person who knows our system, and issues get resolved before they turn into service problems.

Dispatch finally has a clear picture of where vehicles are and what is happening in the field. It has made day-to-day decisions much easier for supervisors.

Riders notice when the information is accurate. Our arrival predictions and alerts now reflect the service we are actually running.

APC review and certification used to consume weeks of staff time. With Tally we have a structured workflow and data we can explain in a reporting meeting.

Our campus shuttle operation runs on tight timing. The onboard tools and rider information have helped us keep service predictable during peak periods.

The team understood the operating realities of rail from the first conversation. That context showed up in how the system was configured for us.

We have worked with ETA across several years and multiple projects. They treat it like a partnership, not a transaction, and that has earned our trust.

Cutover to the new CAD/AVL was smoother than anything we had done before. Operators were comfortable on the hardware within a shift.