Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

When does ETA Transit collect information?

We collect information from you when you enter information on our website, SPOT™ mobile app, or by using our SPOTLite™ intelligent transit application. Non-personal information is collected in various ways in connection with our website(s), service(s), and your device(s):

In many cases, you give information directly to us. For example, you may be required to provide us personal information when:

    • Providing application feedback.
    • Visiting and interacting with our website(s).

We may also collect your information using cookies or similar technologies to analyze trends, administer our websites, and to gather demographic information about our users as a whole.

Mobile app: We may also use analytics software to allow us to better understand the performance of our mobile software on your phone. We do not collect any personally identifiable or location-based information within the mobile application.

SPOTLite™ app usage: We collect location-based information as part of our service(s) to identify vehicle locations. We may also use analytics software to allow us to better understand the performance of the SPOTLite™ software on vehicle hardware. We do not link the information we collect within the analytics software to any personally identifiable information.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible.

    • We use regular Malware Scanning.
    • We use an SSL certificate

ETA does not link user accounts, personally identifiable information to device data. Nor do we provide or receive information to third party companies’ apps, websites or offline properties.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

 We use cookies to:

    • Understand and save user’s preferences for future visits.
    • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Do our websites and mobile apps allow third party behavioral tracking?

We do not allow third party behavioral tracking.

Location information

When you use SPOT™, SPOTLite™, or an ETA Transit Systems location-enabled service, we may collect and process information about your actual location. We may also a number of technologies to determine location, such as GPS sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

To be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email

    • Within 7 business days

We will notify the users via in site notification

    • Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

To be in accordance with CANSPAM we agree to the following:

If at any time, you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

ETA Transit Systems
6420 Congress Avenue, Suite 1850
Boca Raton, FL 33487
United States

Last Edited on 2022-01-05