Effective date: 07/24/2026
ETA Transit Systems (“ETA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit etatransit.com or another ETA website that links to this policy, communicate with us, request information, or otherwise interact with our website.
1. Scope
This Privacy Policy applies to ETA’s public-facing websites and related communications.
It does not govern information processed through ETA products, mobile applications, customer systems, rider-facing applications, passenger-information websites, or services that ETA operates on behalf of a transit agency or another customer. Those activities may be governed by customer agreements, product-specific notices, or the privacy policy of the organization providing the service.
This policy also does not apply to third-party websites or services linked from our website.
2. Information We Collect
Information you provide
We may collect information that you provide when you:
- Contact ETA or submit a website form.
- Request a demonstration, consultation, or sales information.
- Request technical support.
- Schedule a meeting.
- Subscribe to updates or marketing communications.
- Register for an event or download a resource.
- Apply for employment or submit an employment inquiry.
- Communicate with us by email, telephone, or another method.
This information may include your name, business email address, telephone number, job title, organization, location, communication preferences, and the content of your request or message.
Please do not submit sensitive personal information through general website forms.
Information collected automatically
When you visit our website, we and our service providers may automatically collect information such as:
- Your Internet Protocol address.
- Browser type and operating system.
- Device type and identifiers.
- Referring and exit pages.
- Pages viewed and links selected.
- Dates and times of visits.
- Approximate location derived from your IP address.
- Information collected through cookies and similar technologies.
We use this information to operate, secure, maintain, and understand the use of our website.
Information from other sources
We may receive business contact information from referral partners, event organizers, publicly available professional sources, social media platforms, or organizations with which you are affiliated.
3. How We Use Information
We may use personal information to:
- Respond to questions, requests, and support inquiries.
- Schedule demonstrations and meetings.
- Provide information about ETA products and services.
- Deliver requested resources and communications.
- Maintain business relationships with customers, prospects, partners, and vendors.
- Operate, analyze, secure, and improve our website.
- Measure website performance and understand how visitors use the website.
- Manage events, recruiting, and employment inquiries.
- Prevent fraud, misuse, security incidents, and other harmful activity.
- Comply with legal obligations and protect our rights.
- Carry out another purpose disclosed when the information is collected or with your consent.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, and similar technologies to support essential website functions, remember preferences, measure website traffic, and understand visitor interactions.
Some cookies are placed by service providers that help us host, secure, analyze, or operate the website. You can control cookies through your browser settings. Disabling cookies may affect certain website functions.
We do not sell personal information for money or use personal information for targeted advertising or cross-context behavioral advertising as those terms are defined under applicable state privacy laws.
5. How We Disclose Information
We may disclose personal information to the following parties.
Service providers
We may use companies that provide website hosting, analytics, customer relationship management, email delivery, communications, scheduling, cybersecurity, recruiting, professional, and technical services. These providers receive information only as necessary to perform services for ETA.
Professional advisers
We may disclose information to attorneys, accountants, auditors, insurers, consultants, and other professional advisers where reasonably necessary.
Legal and safety purposes
We may disclose information when we believe it is necessary to:
- Comply with applicable law, regulation, legal process, or governmental request.
- Protect the rights, safety, property, or security of ETA, our customers, website visitors, or others.
- Investigate fraud, security incidents, or violations of our agreements or policies.
Business transactions
Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
At your direction
We may disclose information when you request or authorize us to do so.
6. Marketing Communications
You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message or by contacting us.
Even after you unsubscribe from marketing communications, we may continue sending non-promotional communications related to an existing business relationship, requested service, transaction, or support matter.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and legal records, resolve disputes, enforce agreements, and comply with applicable law.
Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal or contractual requirements.
8. Data Security
ETA uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, transmission method, or storage system can be guaranteed to be completely secure. If a security incident affects personal information, we will provide notifications when required by applicable law.
9. Your Privacy Rights
Depending on where you live and subject to applicable legal exceptions, you may have the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information.
- Receive a portable copy of certain information.
- Withdraw consent where processing is based on consent.
- Opt out of certain sales, sharing, targeted advertising, or profiling.
- Limit certain uses of sensitive personal information.
- Appeal a decision concerning a privacy request.
- Receive equal service and treatment when exercising your privacy rights.
ETA does not currently sell personal information or use it for targeted advertising.
To submit a privacy request, email support@etatransit.com with the subject line Privacy Request, call (800) 382-0917, or write to us at the address below.
We may need to verify your identity before completing a request. An authorized agent may submit a request on your behalf where permitted by law, but we may require evidence of the agent’s authority and verification of your identity.
10. Children’s Privacy
ETA’s website is intended for business and general informational audiences and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
11. Employment Information
When employment opportunities are available, ETA may use a third-party recruiting or application platform. Information submitted through that platform may also be governed by the platform provider’s privacy notice.
Employment information may be used to evaluate applications, communicate with candidates, conduct permitted background or reference checks, maintain recruiting records, and comply with employment laws.
12. Third-Party Websites and Embedded Content
Our website may contain links to third-party websites, social networks, videos, scheduling services, maps, or other embedded content. Those third parties may collect information under their own privacy policies.
ETA is not responsible for the privacy or security practices of third-party websites or services.
13. Visitors Outside the United States
ETA is based in the United States. If you access our website from another country, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.
Privacy and data-protection laws in those locations may differ from the laws in your jurisdiction.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes to our website, business practices, technologies, or legal obligations.
When we make changes, we will update the effective date at the top of this page. Material changes may also be communicated through the website or another appropriate method.
15. Contact Us
Questions or requests concerning this Privacy Policy may be directed to:
ETA Transit Systems
6420 Congress Avenue, Suite 1850
Boca Raton, FL 33487
United States
Email: support@etatransit.com
Telephone: (800) 382-0917