Most transit IT teams are smaller than the systems they run.
At a lot of agencies, IT is one person, or a few people, often doubling as the security team and the technology coordinator, and responsible for everything from desktop support to the AVL backend. The hardest part usually isn’t any single system. It’s the space between them. Every vendor solves its own piece, and you’re the one connecting those pieces, securing them, and answering for it when dispatch goes dark. Most of the frustration isn’t about features. It’s about how vendors behave once the contract is signed:
These aren’t feature gaps. They’re the things you live with for years after the decision is made.
A vendor that scopes things with you, not around you.
ETA has spent years inside agency environments, integrating with the systems and equipment agencies already run. The goal is a more connected, manageable technology environment, with less of it sitting on your shoulders. That shows up in how we work with your team.
Cloud-hosted, with uptime we own
ETA’s solutions are cloud-based, so the burden of keeping the backend up and patched doesn’t sit on a server in your closet.
Integrations scoped with your team
We work through authentication, data flow, and access with your IT and security staff before anything goes live, not after something breaks.
Works with your existing equipment
ETA is built to integrate with what you already have, including other vendors’ systems, rather than forcing a rip-and-replace.
Real data access
Your operational data is yours, including the data ETA creates for NTD reporting. Access to it shouldn’t require a support ticket.
Support that answers
A responsive support team, so a problem on your end gets a human on ours, not a queue.
Implementation measured in weeks
ETA is structured to get agencies live in weeks, not quarters, which means less time in the only-in-between state during a roll-out.
Predictable, because you’ve earned the right to be skeptical.
You’ve been promised easy integrations before. So here is the honest version of how it goes with ETA.
We start by mapping your environment with you: the systems in play, the integration points, the security requirements, and the equipment already in the field. We scope what connects to what, and who owns each piece. We stand up the integrations and validate them against real data before cutover. Then we stay reachable, because the relationship doesn’t end at go-live, and neither does your responsibility for the system.
If something we connect to is unfamiliar to us, we’ll tell you that and scope it honestly rather than promising it works and finding out later.
What an IT director said about ETA.
Lucas Boehm, IT Director, TARTA
The questions IT actually asks
Learn how CAD/AVL works, what agencies should consider when replacing a legacy system, and how ETA supports real-time operations, reporting, rider information, integrations, and add-on modules.
Bring us the integration you’ve been dreading.
Tell us about the system that never quite connected, the upgrade you keep putting off, or the vendor relationship that turned into a standing headache. Book a demo and we’ll walk through what it would actually take to fix, in plain terms, with your IT team in the room.