Your agency has useful data. Making it useful takes context.
Transit agencies generate information across operations, vehicles, riders, reporting, planning, maintenance, and customer service. The challenge is not simply collecting that information. It is bringing the relevant pieces together when staff need to understand what is happening and decide what to do next.
transitOS is the direction ETA is building toward: a connected operational foundation that helps agencies make better use of the systems and data they already depend on.
Useful information, spread across separate systems
Transit agencies rely on systems for CAD/AVL, scheduling, APC, fare collection, maintenance, rider information, reporting, and other parts of service. Each system holds part of the operational picture, but staff often need to move between tools when a question crosses those boundaries.
A stronger foundation for understanding service
TransitOS is ETA’s vision for a connected operational foundation built around transit work. It is designed to bring service data, rider information, reporting, onboard systems, and integrations into a shared context that helps agencies see how different parts of service relate to one another.
From connected information to informed action
ETA’s long-term direction is not simply to make more information available. It is to build transit technology that can evaluate patterns across connected systems, identify developing conditions, and help teams determine what to do next — with agency staff remaining in control.
Solutions for the Work Agencies Are Doing Now
ETA sells and supports solutions that address specific parts of agency operations today, while preparing to integrate those solutions within a connected transitOS foundation over time.
Manage service as conditions change
Support dispatchers, supervisors, operators, and field teams with a clearer view of vehicles, routes, blocks, runs, schedules, and active alerts.
Capabilities
- CAD/AVL
- Dispatch tools
- Service alerts
- Detour management
- Operator support
- Mobile data terminals
- Onboard systems
- Turn-by-turn nav
Keep riders aligned with what is happening in service
Use live operational context to support arrival predictions, alerts, signage, native apps, SMS tracking, website maps, and external integrations.
Capabilities
- Native apps & web
- Digital signs & kiosks
- Onboard info
- Announcements
- Service alerts
- GTFS & GTFS-RT feeds
Collect ridership data agencies can rely on
Support passenger counting, validation workflows, and APC certification work so agencies can use ridership data for reporting, planning, and funding.
Capabilities
- Passenger counting
- APC hardware
- Counts by route & trip
- Validation workflows
- Certification support
- Ridership review
Turn service data into usable reporting
Help agency teams review on-time performance, service history, ridership trends, dashboards, and NTD-related workflows.
Tally helps agencies review, validate, and manage ridership data for reporting and APC certification workflows.
Capabilities
- Tally
- On-time performance
- Reporting workflows
- NTD-related outputs
- Dashboards
- Service review
- Business intelligence
- Performance analysis
Make complementary systems work better together
ETA integrations connect ETA solutions with compatible fare collection, radio, video, vehicle health, inspection, scheduling, and administrative platforms.
Capabilities
- APIs & integrations
- SSO & authentication
- Fare integration
- Radio & voice
- Video & surveillance
- APC hardware sync
- Diagnostics (CAN bus)
- Digital sign feeds
Ask better questions of connected transit data
TransitGPT helps authorized agency staff ask plain-language questions across connected transit data sources, making it easier to research issues, summarize records, and draft communications.
Capabilities
- TransitGPT
- Source-backed answers
- Permissioned access
- Focused data pilots
- Connected sources
- AI workflow support
A clearer basis for everyday decisions
As more agency systems, data sources, and ETA tools connect over time, teams can spend less effort assembling information and more effort reviewing what it means for service.
Investigate a service condition
Bring together vehicle location, schedule status, alerts, communications, and service history to understand what happened and what follow-up may be needed.
Keep rider information aligned with service
Connect rider-facing information to live operations so arrivals, alerts, signs, apps, and feeds can better reflect the service conditions agency teams are managing.
Review ridership and performance
Use passenger counts, on-time performance, service history, and reporting tools to understand trends without rebuilding the story from disconnected exports.
Support planning and operational decisions
Give agency teams a clearer basis for planning, budgeting, reporting, procurement, service review, and other recurring decisions.
Prepare for AI-enabled assistance
Build the connected context future ETA tools will need to identify patterns, assemble relevant information, and recommend next steps for agency review.
Build on the systems behind your service
Talk with ETA about the systems, data sources, and workflows your agency is working to connect today, along with the technology direction you want to build toward over time.