Tag: Best practices

  • Pre-plan your RFP evaluation

    Tools to help your RFP to set realistic expectations and deliver a focused review. Over our history, ETA Transit has submitted hundreds of proposals for mass transit technology RFPs. We’ve won some, we’ve lost some, and we’ve seen RFPs pulled without warning. Win, lose, or draw our practice is to reach out to transit agencies…

  • What factors influence customer satisfaction?

    Communication, not technology, determines the satisfaction with transit systems It is a rarity in the mass transit technology market when we strike up a conversation with a potential customer, and they sing the praises of their current ITS vendor. Let me say it another way—transit operators aren’t happy with their tech partners. According to our…

  • Staff experience

    Don’t overlook the “employee factor” when adopting new technology. See if this sounds familiar. You and a select group of co-workers have spent time researching, interviewing, and demoing a new technology or process to be implemented at your company. You’re certain that you have been thorough in your efforts. The solution checks every box and…

  • Are your APCs ‘down’ for the count?

    Maximize the efficiency of your automatic passenger counters for NTD certification-worthy results. By Matt Schroeder Director of Marketing, ETA Transit Systems I am going to dispel a myth for your right off the bat. The FTA (Federal Transit Association) does not provide certifications for APC hardware. Never have, never will. Anyone that tells you that…

  • Are your RFPs getting you the responses you want?

    The RFP creation and evaluation process can be troublesome, but if a logical approach and sound strategies inform the type of responses you seek, then it need not be such a cumbersome effort.