Tag: Meet SPOT

  • What factors influence customer satisfaction?

    Communication, not technology, determines the satisfaction with transit systems It is a rarity in the mass transit technology market when we strike up a conversation with a potential customer, and they sing the praises of their current ITS vendor. Let me say it another way—transit operators aren’t happy with their tech partners. According to our…

  • Are you ready to erase paper inspections?

    One of the more popular feature requests we receive for our SPOT™ ITS platform is digital pre-and post-trip inspection, also known as driver vehicle inspection reports (DVIR). It certainly seems that transit operators are eager to transition from manual or paper processes to connected digital logging and report solutions. Historically trip inspection involves four things:…

  • Are your RFPs getting you the responses you want?

    The RFP creation and evaluation process can be troublesome, but if a logical approach and sound strategies inform the type of responses you seek, then it need not be such a cumbersome effort.

  • It’s time to bury your printed schedules six feet deep.

    By Matt SchroederDirector of Marketing, ETAs