Tag: technology adoption

  • Pre-plan your RFP evaluation

    Tools to help your RFP to set realistic expectations and deliver a focused review. Over our history, ETA Transit has submitted hundreds of proposals for mass transit technology RFPs. We’ve won some, we’ve lost some, and we’ve seen RFPs pulled without warning. Win, lose, or draw our practice is to reach out to transit agencies…

  • What factors influence customer satisfaction?

    Communication, not technology, determines the satisfaction with transit systems It is a rarity in the mass transit technology market when we strike up a conversation with a potential customer, and they sing the praises of their current ITS vendor. Let me say it another way—transit operators aren’t happy with their tech partners. According to our…

  • Staff experience

    Don’t overlook the “employee factor” when adopting new technology. See if this sounds familiar. You and a select group of co-workers have spent time researching, interviewing, and demoing a new technology or process to be implemented at your company. You’re certain that you have been thorough in your efforts. The solution checks every box and…

  • E-paper displays are ready for prime-time transit

    New sign technology is poised to remake transit stop communication By Matt Schroeder Director of Marketing, ETA Transit Systems Join me for a brief trip down memory lane. From 2006-2009, I served as the Creative Director for a group of 13 regional newspapers spanning the Front Range of Colorado. My tenure at the paper marked…

  • A cash-free future begs you to take my money.

    Versatile payment collection capabilities simplify payment and meets the preference of the rider. While regular transit riders will likely stick to a single form of payment for their transit fares, periodic or impromptu riders will require flexibility in their fare transactions.

  • Staff Engagement: Turn staff doubters into doers

    Staff engagement is a critical, yet often overlooked component to new system adoption. As advanced and capable as the current generation of intelligent transit technology is, its performance will always be hampered by incorrect or inconsistent use. For all the time and resources spent in securing these solutions, it’s important to also invest in those…