Category: Technology

  • What factors influence customer satisfaction?

    Communication, not technology, determines the satisfaction with transit systems It is a rarity in the mass transit technology market when we strike up a conversation with a potential customer, and they sing the praises of their current ITS vendor. Let me say it another way—transit operators aren’t happy with their tech partners. According to our…

  • Staff experience

    Don’t overlook the “employee factor” when adopting new technology. See if this sounds familiar. You and a select group of co-workers have spent time researching, interviewing, and demoing a new technology or process to be implemented at your company. You’re certain that you have been thorough in your efforts. The solution checks every box and…

  • Are you ready to erase paper inspections?

    One of the more popular feature requests we receive for our SPOT™ ITS platform is digital pre-and post-trip inspection, also known as driver vehicle inspection reports (DVIR). It certainly seems that transit operators are eager to transition from manual or paper processes to connected digital logging and report solutions. Historically trip inspection involves four things:…

  • Are your APCs ‘down’ for the count?

    Maximize the efficiency of your automatic passenger counters for NTD certification-worthy results. By Matt Schroeder Director of Marketing, ETAs I am going to dispel a myth for your right off the bat. The FTA (Federal Transit Association) does not provide certifications for APC hardware. Never have, never will. Anyone that tells you that their brand…

  • Passenger engagement goes digital

    By Matt SchroederDirector of Marketing, ETAs

  • E-paper displays are ready for prime-time transit

    New sign technology is poised to remake transit stop communication

  • A cash-free future begs you to take my money.

    Versatile payment collection capabilities simplify payment and meets the preference of the rider. While regular transit riders will likely stick to a single form of payment for their transit fares, periodic or impromptu riders will require flexibility in their fare transactions.

  • E-paper displays are ready for prime-time transit

    The e-paper solution has emerged in the transit space as a happy medium between the old-school LED signs and the colorful, yet expensive HD LCD screens.

  • Level up driver performance

    Driver monitoring technologies exist to identify ineffective behaviors that could impact overall performance, increase rider satisfaction, and contribute to unsafe vehicle operation. Among the more popular solutions on the market include: speed tracking, excessive idle monitoring, schedule performance tracking, and collision avoidance.