ETA Transit Wall of Love
A collection of testimonials from our satisfied customers, showcasing the positive impact our software has made on their businesses.
Vendors don't always make you feel like they care about you, they want your money. ETA and their support team has made me feel like we are in this together. I highly recommend ETA for transit agencies.
Lucas Boehm
Director of Information Technology, Toledo Area Regional Transit Authority
I am extremely pleased with how smoothly our implementation with ETA Transit went. From the initial stages to the final deployment, their team exhibited exceptional professionalism and expertise. Not only did they deliver the solution on time, but their customer service throughout the entire process was nothing short of fantastic. They were always available to address our concerns and provide timely support whenever needed. ETA Transit has truly exceeded our expectations, and I highly recommend their services to anyone in need of reliable and top-notch transit solutions.
Mark Garrow
Transit & Garage Manager, City of Bettendorf
After facing challenges with tablet-based MDTs in the past, we needed a more reliable hardware solution. ETA won our business based largely on the unique design of their onboard systems. We were also on a very tight timeline and needed the system installed within 3 weeks. ETA demonstrated an ability to deploy similar projects on very aggressive schedules. I highly recommend ETA for anyone seeking a dedicated transit technology partner.
Marcus Arvizu
Senior Manager of Transit Operations, University of Southern California
I am super happy so far as we have accomplished something that we were told was not possible. ETA has been very flexible during this entire process and worked closely with us to make sure our needs have been taken care of.
Lucas Bohem
Director of Information Technology, Toledo Area Regional Transit Authority
It was time to upgrade our old system with a more modern and feature-rich platform to service our staff and riders. We received several proposals from qualified vendors, but selected ETA based on their experience delivering systems just like ours. ETA has been great to work with – the project management team and support staff have been fantastic. I would enthusiastically give them a strong recommendation.
Craig Hughes
Transit Director, AppalCART
ETA has skillfully overseen the project's execution, and we eagerly anticipate extending this enhanced capability throughout our entire fleet.
Nick Moran
IT Manager, Valley Regional Transit
This contract underscores BPTC's dedication to delivering high-quality, dependable, and secure public transportation services to the Bloomington community. The new CAD/AVL system represents a significant stride in enhancing passenger experiences and operational efficiency and is the first of many technology upgrades as the transit system implements the TransformBT Strategic Plan. We are looking forward to using the data from the ETA Transit Systems to make critical decisions and guide the future of transit in the region.
John Connell
General Manager, Bloomington Public Transit Corporation (BPTC)
ETA Transit earned our business through their impressive track record with other Florida agencies. After experiencing their services firsthand, I concur with the high ratings they’ve received. In my assessment, ETA’s hardware, software, project management, and customer support all deserve a 5-star rating.
Justo Espinosa
Transit Manager, City of Hialeah
Our latest onboard infotainment system, in synergy with ETA’s innovative CAD/AVL system, revolutionizes the way our riders receive information. It offers our customers the convenience of real-time bus tracking, schedule updates, and essential announcements.
Elaine Clegg
CEO, Valley Regional Transit
Our positive experience with ETA's APC technology is a testament to its accuracy. The fact that the raw APC counts are already within the 5% NTD accuracy threshold without having to discard trips and re-survey gives us peace of mind and reassurance that we are on the right track towards achieving our NTD certification goals.
Terry Jordan
Director of Transit, Space Coast Area Transit
Pre-COVID, our LAX shuttle buses missed headways 31% of the time. After tri-branding our Enterprise, Alamo, and National brands and creating a dedicated dispatch department, our headway performance now stands at 97% thanks to the optimized use of the SPOT system.
Kyle Doyle
Regional Vice President Southern California, Enterprise Holdings, LAX Airport
The station platform arrival prediction was a critical component for Tri-Rail. It’s a well-known issue that train operators face; the need to shift platform information for arriving trains. ETA’s SPOT has solved this problem and allows us to quickly and accurately inform riders in real-time of changes to platform assignments.
Mike Oglesby
Deputy Executive Director, South Florida Regional Transit Authority (Tri-Rail)
The transition to ETA’s SPOT system allows us to continue to meet the demands of our growing campus community. We will use these new systems to track student commuting behavior and use that information to fine tune our operations and plan for future expansion.
Chassem Anderson
Transportation Director, North Carolina Central University
This new system will greatly enhance our abilities to improve the efficiency of our operations and provide our riders with some of the timeliest, up-to-the-moment trip planning tools on the market. We’ve been impressed with ETA’s focus on customer service. From their custom audio recordings for our on-board announcements to their extensive worry-free warranty, they’ve made the entire process simple from start to finish.
Kelly Mumper
Transportation Planner, Lassen Rural Bus
Throughout our 7-year partnership, ETA has consistently exceeded expectations and fulfilled their promises. Their product showcases top-notch equipment reliability, comprehensive software features, and exceptional customer service. When faced with a challenging deadline, ETA's professionalism and competence shone through as they successfully implemented the project within the given timeframe.
Nelson Gonzalez
Assistant Innovation & Technology Director, City of Coral Gables
Throughout the process, ETA was exceptional in providing prompt answers to our questions and worked with us to develop a solution that exceeded our initial specifications and prepared us for future expansion. Our staff is excited to reap the benefits of our new SPOT system.
Kevin Hernandez
ACE Parking - General Manager, San Diego Airport
We considered several solutions for our shuttle operations. The winning factor when selecting ETA as our transit vendor was their solution for switching routes on both levels of our terminals and creating a single stop service. The SPOT solution has been pivotal in tracking and analyzing these route changes.
Steve Howard
SP+ - General Manager, Houston International Airport
We were excited to get the new SPOT system in place. We understood just how significant these improvements were going to be, and we pushed ETA to deliver on a rather aggressive deployment schedule. Not only did they rise to the challenge, but their approach to the project was so detailed, we wouldn’t have known they were accelerating their process.
John Jones
Transit Director, Charlottesville Area Transit (CAT)
Working with ETA Transit Systems has been a pleasure. After a challenging experience with a previous project, their professional implementation and exceptional customer service have exceeded our expectations. ETA delivered on their promises and provided us with a reliable and accurate CAD/AVL system. We highly recommend ETA for anyone seeking a dedicated transit system partner.
Juan Portillo
Transit Director, City of Manteca
I would highly recommend ETA to other transit agencies. They are above and beyond every other vendor we looked at.
Shelly Strass
Special Projects Manager, Bloomington Transit
One of the biggest things that I like about ETA is how responsive their customer service is. If I have issues, they’re very responsive. I would highly recommend that people utilize ETA.
Shelly Strass
Transit Manager, Suffolk Transit
Before ETA, we had another provider, but system maintenance was a lot of work. ETA's platform helps eliminate any type of maintenance. It’s easy for our staff to maintain and replace parts if need be. I would highly recommend ETA as a software provider.
Nick Moran
ITS administrator, Valley Regional Transit
We were particularly impressed by how quickly ETA deployed the new system – within just two months! I wouldn't hesitate to recommend them to any agency seeking a smooth and efficient CAD/AVL upgrade.
Jordan D’Angelo
Program Manager, PDRTA
