Yorktown, Virginia, a historic town rich with attractions, sees a significant influx of tourists every year. To accommodate this, Yorktown offers a free ADA-accessible trolley service that transports visitors around town, making stops at key locations like the waterfront, visitor’s center, courthouses, and finance building. With an average of 90,000 riders annually, the trolley plays a crucial role in the town’s tourism efforts. However, prior to partnering with ETA Transit, managing the trolley system was chaotic and inefficient. Information on trolley locations and schedules was difficult to access, creating challenges for both tourists and town staff.
Yorktown partnered with ETA Transit to modernize their trolley system. ETA provided a cloud-based platform that addressed the needs of both the visitors and the town’s accounting and reporting systems. This implementation brought real-time monitoring of trolley locations, passenger counts, and route data, improving the overall experience for tourists and simplifying operations for the town.
2019
ETA’s user-friendly system provided Yorktown with a variety of tools to improve their trolley service, including real-time data, automated reports, and the ability to track trolley operations with precision. This increased the efficiency of the service, reducing the need for manual intervention and enabling the town to provide a more dependable and enjoyable experience for visitors.
Additionally, the infotainment system allows for easy content management—videos can be uploaded and shared with tourists directly on the trolley. The system’s reliability and flexibility have proven to be essential, ensuring that tourists have accurate, up-to-date information on trolley arrivals and stops.
ETA Transit’s technology also ensures accurate passenger data collection, streamlining the town’s reporting process. This allows Yorktown to efficiently manage funding based on tourism revenue and maintain compliance with national transit reporting standards.
I would recommend ETA to just about anyone from their customer service to their online chat that they have. Just emailing them simply, any customer service that I have ever interacted with them has always been pleasant and a hundred percent.
The partnership between Yorktown and ETA Transit has revolutionized the town’s transit operations, making it easier to manage trolleys, report data, and serve the growing number of tourists. With ETA’s solutions, Yorktown is now able to offer a more reliable and enjoyable transportation option for visitors exploring the historic town.
