Maria Sakowski, the transit manager for Suffolk Transit, oversees a system that started in 2012 with just two routes and has since expanded to six routes, covering over 30,000 miles monthly. Suffolk Transit is crucial for residents who rely on it for work, shopping, and appointments.
Initially, Suffolk Transit lacked an intelligent bus system, but the introduction of ETA Transit transformed operations. With ETA, Sakowski can now monitor buses in real-time from her office, providing accurate service estimates despite challenges like frequent train traffic in Suffolk.
The ETA SPOT app further enhances the rider experience by reducing anxiety, allowing users to track buses in real-time. Sakowski highlights how ETA’s responsive customer service and innovative features, like instant replay for bus routes, have improved operational efficiency and passenger satisfaction. She strongly recommends ETA to other transit agencies.
Additionally, Sakowski emphasizes how the implementation of ETA Transit’s system has led to significant operational improvements. The system’s ability to generate detailed reports and streamline route planning has made managing the transit system much more efficient. Before ETA, creating new routes was a manual, time-consuming process, but now it can be done quickly and accurately using the platform’s digital tools. This has allowed Suffolk Transit to respond more effectively to the needs of its riders and adjust services as required.
One of the biggest things that I like about ETA is how responsive their customer service is. If I have issues, they’re very responsive. I would highly recommend that people utilize ETA.
