The ETA SPOT app further enhances the rider experience by reducing anxiety, allowing users to track buses in real-time. Sakowski highlights how ETA’s responsive customer service and innovative features, like instant replay for bus routes, have improved operational efficiency and passenger satisfaction. She strongly recommends ETA to other transit agencies.

Additionally, Sakowski emphasizes how the implementation of ETA Transit’s system has led to significant operational improvements. The system’s ability to generate detailed reports and streamline route planning has made managing the transit system much more efficient. Before ETA, creating new routes was a manual, time-consuming process, but now it can be done quickly and accurately using the platform’s digital tools. This has allowed Suffolk Transit to respond more effectively to the needs of its riders and adjust services as required.